Frequently Asked Questions

Kleerr is an attribution analytics platform that recovers lost conversion data by unifying multiple data sources. We track visitors across their entire customer journey, from first touch through conversion, using advanced fingerprinting and cross-session tracking to provide accurate attribution insights.

Setup is fast and straightforward. It includes installing your tracking pixel, one-click integrations to your data sources (Google Analytics, ad platforms, Shopify, CRM), and setting up your conversion events and custom audiences. Our team guides you through each step.

No technical expertise required. Our platform is designed for marketers, not developers. We provide a simple dashboard with clear insights and our team handles the technical setup for you.

We currently integrate with Google Analytics, Facebook Ads, Google Ads, Shopify, HubSpot, and more are coming soon. Plus we can ingest custom data via CSV uploads and have APIs available for enterprise plans.

Yes! We offer a 14-day free trial with full access to all features in your chosen plan. No credit card required to start. You'll see real attribution data and recovered conversions during your trial.

We offer a 30-day money-back guarantee on annual plans. We request that you finish onboarding and integration setups first. If you're not satisfied within the first 30 days, simply contact our support team for a full refund. No questions asked.

We never bump you to the next tier without your consent. If you approach your plan limits, we'll notify you early and you can either upgrade your plan or pay a small overage fee (check our pricing page for exact amounts). We never stop tracking your data even if you go over. Upgrades are seamless and preserve all historical data.

Absolutely. No long-term contracts required. You can cancel anytime from your account settings or by contacting our team. We keep your data for up to 30 days post-cancellation in case there was an issue or you with to resume your subscription.

Yes, for businesses with 500K+ monthly page views or $200K+ monthly ad spend, we offer custom enterprise plans with volume discounts, dedicated support, and advanced features.

Google Analytics and Ad Platforms tend to use either a last-click or a "black box" model that self-attributes conversions using their own rules. This leads to discrepancies and over-reporting of conversions. Kleerr is model-agnostic and refund-aware. We show exactly how credit is assigned so finance and growth align. Products like Hubspot and Salesforce tend to gate data behind expensive plans and have limited attribution capabilities. Kleerr provides full transparency and flexibility.

Most businesses lose 20-50% of their session and referrer data due to ad blockers, cookie restrictions, and cross-device journeys. This means you could be misallocating up to half your ad budget based on incomplete data. Kleerr helps you recover that lost attribution so you can make informed decisions and optimize your marketing spend effectively.

Most customers recover 20-50% session attribution and referrer data. That means we can better show you which ads and channels are driving your actual sales and conversions.

We support all major attribution models: First Touch, Last Touch, Linear, Time Decay, W-Shaped, and U-Shaped. These can be applied to both conversion events and revenue attribution so you know exactly how each touchpoint contributes to your goals. You can easily compare models to find what works best for your business.

Kleerr typically captures 20-50% more session data than Google Analytics alone when tracking is fully set up. Our data is not blocked by ad blockers. We use an advanced first-party pixel, cross-session tracking, server-side attribution, and data unification to provide a more complete picture of your customer journey. Google Analytics also doesn't share their user-based tracking with you. Google also only gives you sampled data (a subset of your actual traffic) once you exceed certain thresholds. We provide unsampled, user-level data so you can make confident decisions.

Yes, we offer the ability to drill down into a user's history where you can see what they interact with and what pages they engage with most. This is perfect for account-based-marketing efforts. Our advanced tracking technology allows us to create a unified view of each user's journey, helping you understand their interactions and behaviors in detail.

Kleerr is built for the cookieless future. We use first-party data collection, server-side tracking, specialized tracking links, and advanced modeling to maintain attribution accuracy even with iOS updates and privacy restrictions.

Absolutely. All data is encrypted in transit and at rest leveraging enterprise-grade security practices. We never sell your data and maintain strict access controls. Your attribution data stays private and secure.

Data is stored in secure AWS infrastructure with redundancy across multiple regions. We maintain data backups and can accommodate specific geographical requirements for enterprise customers.

No. Our tracking pixel loads asynchronously without affecting page speed. We've optimized for performance and customers see no impact on their website performance metrics.

Yes, you can export all your attribution data, reports, and insights at any time. We provide CSV exports and can arrange bulk data exports.

Kleerr is fully GDPR, CCPA, and privacy regulation compliant. We provide consent management tools, data deletion capabilities, and work with your privacy framework. Our tracking respects user opt-outs and privacy preferences.

All plans include email support with 24-hour response times. Growth and Scale plans get priority support with 4-hour response times. Enterprise customers receive dedicated success managers and phone support.

Yes! Every new customer gets dedicated onboarding to help with technical setup, data connections, and initial optimization. Growth plans include a 2-hour onboarding session. Scale plans get 5 hours of done-with-you setup. Enterprise plans include done-for-you implementation and dedicated success managers.

Most likely, yes. We have out of the box integrations, and can build custom integrations as needed. If you have a specific tool, contact us and we'll confirm compatibility.

We offer additional support packages including training sessions, quarterly business reviews, and custom consulting. Check our pricing page for details and pricing.

Absolutely. We provide live training sessions, documentation, video tutorials, and ongoing optimization recommendations. Our success team helps you get maximum value from your attribution data.

Yes! Upload CSV files with offline conversion data, integrate with your CRM, or use our API to connect phone sales, in-store purchases, and other offline events to their digital touchpoints.

Absolutely. Kleerr excels at long, complex B2B customer journeys. That's how we got started. We track leads through multiple touchpoints and can attribute closed deals back to their original sources, even months later.

Comprehensive dashboards showing channel performance, customer journey analysis, conversion path reporting, ROI/ROAS by source, and custom reports. Plus automated insights and optimization recommendations.

Yes, our Scale and Enterprise plans support custom branding. You can customize the dashboard with your branding and provide attribution reports to your clients under your brand.

Yes, we offer a partner program with benefits like rev-share, training, and dedicated support. Contact us to learn more about becoming a partner.