Is there a free trial? Do I need a credit card?
Growth and Scale include a 14-day free trial. A credit card is required to start the trial (no charge until trial is over). You can explore full functionality. You may cancel anytime during the trial in billing settings.
How do cancellations and refunds work?
You can cancel anytime. Annual plans include a 30-day money-back guarantee. After that window we do not pro-rate refunds; access continues until the current billing cycle ends.
What happens if our traffic or ad spend grows?
Each plan includes a usage buffer (+10% Growth, +15% Scale, larger/custom on Enterprise). If you sustainably exceed limits we notify you early—upgrades are seamless and preserve historical data.
Do you support Shopify, headless, and server-side tracking?
Yes. We support Shopify and headless frameworks, with first-party + server-side capture to avoid attribution loss from browser blockers.
Will Kleerr replace GA or our BI tools?
No. Kleerr complements them. We connect marketing to net revenue, refunds, and profit so you can make spend decisions with confidence.
Why does our attribution differ from ad platforms?
Platforms self-attribute using their own rules. Kleerr is model-agnostic and refund-aware. We show exactly how credit is assigned so finance and growth align.
What are the main differences between Growth, Scale, and Enterprise?
Growth covers core tracking, attribution, and weekly+monthly+quarterly AI insights with 500k pageviews, $50k ad spend, 10 audiences, 20 conversions, 90-day lookback, and 4 seats. Scale increases limits (2M / $200k / 25 / 50 / 180 days / 8 seats) and adds customization: brandable dashboards, engagement algorithm tuning, forecasting, budget optimizer, anomaly detection, lead scoring, quarterly business reviews, and expanded onboarding. Enterprise adds unlimited/pooled usage options, custom attribution & events, offline + in-person tracking, warehouse sync, SSO/security, dedicated CSM, and full service implementation.
What annual billing perks do we get?
Annual Growth: 30-day money-back guarantee, 24-month price-lock, +10% buffer, Kickstart Service Pack. Annual Scale: all Growth perks plus +15% buffer and an Optimization Sprint ($1,800 value). Enterprise: custom commercial terms, generous buffers, multi-year price-lock, and full service package (Kickstart + Optimization + Quarterly Strategy).
How does onboarding differ by plan?
Growth includes a focused 2-hour onboarding + ROI and traffic audits. Scale provides Done-With-You setup (5 hrs) and Quarterly Business Reviews. Enterprise includes Done-For-You implementation, dedicated CSM, SLAs, and strategic quarterly planning.
Who owns our data? Is it private?
You own your data. We follow strict privacy guardrails, respect user consent, and never sell customer data.
What support is included?
Growth: priority core support. Scale: priority support + quarterly reviews + expanded setup. Enterprise: dedicated CSM, priority SLA support, quarterly strategy, and full service options.